Roaming Products Manager
Required work experience: 3–6 years.
Main Responsibilities:
• Conduct market reviews: monitor the international roaming services market, analyze and compare competitor offerings.
• Prepare and align product and supporting documentation within your area of responsibility, including:
◦ Calculating business cases for roaming and international communication products
◦ Preparing and delivering presentations on roaming and international services to your direct manager
• Fully manage relationships with roaming partners and coordinate all matters related to roaming agreements, from negotiations to final signing.
• Calculate terms for inter-operator discount deals and perform reconciliations at the end of discount periods.
• Coordinate configuration processes and perform acceptance testing by preparing acceptance testing plans, conducting Q&A sessions with TCS/Digital, and documenting the final acceptance roadmap.
• Resolve customer complaints related to roaming and international call services.
• Handle settlements with roaming partners after the expiration of discount agreements and ensure full control over subsequent payments.
• Manage the backlog and roadmap of the dedicated digital product team in areas of roaming and international products that directly impact revenue, NPS/CSI, MAU, etc., both for the company overall and for roaming in particular.
• Update SMS texts across all communication channels.
• Coordinate the work of the entire dedicated digital team on roaming and international calling issues.
• Prepare and align product and supporting documentation within your area of responsibility, including:
◦ Calculating business cases for roaming and international communication products
◦ Preparing and delivering presentations on roaming and international services to your direct manager
• Fully manage relationships with roaming partners and coordinate all matters related to roaming agreements, from negotiations to final signing.
• Calculate terms for inter-operator discount deals and perform reconciliations at the end of discount periods.
• Coordinate configuration processes and perform acceptance testing by preparing acceptance testing plans, conducting Q&A sessions with TCS/Digital, and documenting the final acceptance roadmap.
• Resolve customer complaints related to roaming and international call services.
• Handle settlements with roaming partners after the expiration of discount agreements and ensure full control over subsequent payments.
• Manage the backlog and roadmap of the dedicated digital product team in areas of roaming and international products that directly impact revenue, NPS/CSI, MAU, etc., both for the company overall and for roaming in particular.
• Update SMS texts across all communication channels.
• Coordinate the work of the entire dedicated digital team on roaming and international calling issues.
Required Skills and Qualifications:
• A higher education degree
• At least 2 years of experience in similar roles in the telecommunications industry
• Knowledge of international roaming and pricing principles for roaming and international services
• Strong negotiation, presentation, and project management skills
• Kazakh – preferred, conversational
• Russian – fluent
• English – minimum level Upper-Intermediate
• At least 2 years of experience in similar roles in the telecommunications industry
• Knowledge of international roaming and pricing principles for roaming and international services
• Strong negotiation, presentation, and project management skills
• Kazakh – preferred, conversational
• Russian – fluent
• English – minimum level Upper-Intermediate
Perks and Benefits:
• Hybrid or remote work format with flexible start times
• Professional development: access to meetups, training, conferences, demo days, and hackathons
• 4 extra vacation days — totaling 28 calendar days per year
• Annual performance-based bonus (KPI)
• Corporate mobile plan
• Voluntary health insurance (including dental and medications), with the option to add two close family members at no cost
• Discounted and installment-based gym memberships
• Monetary compensation for using a personal laptop
• Access to a free online mental health support platform
• Access to the corporate MyBook online library
• Professional development: access to meetups, training, conferences, demo days, and hackathons
• 4 extra vacation days — totaling 28 calendar days per year
• Annual performance-based bonus (KPI)
• Corporate mobile plan
• Voluntary health insurance (including dental and medications), with the option to add two close family members at no cost
• Discounted and installment-based gym memberships
• Monetary compensation for using a personal laptop
• Access to a free online mental health support platform
• Access to the corporate MyBook online library
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