Retail Supervisor (Astana)
Required work experience: 3–6 years
Full-time, full day
Full-time, full day
Main Responsibilities:
• Manage the operations of mono-brand stores in your region
• Plan team schedules, ensure discipline, guide and supervise staff
• Communicate updates (tariff changes, services, promotions) to store employees
• Submit timely reports on store and module performance
• Conduct evaluation interviews with staff
• Train and develop personnel to improve overall competence
• Resolve customer issues, prevent complaints, and uphold company reputation
• Oversee cash documentation and ensure timely cash collection as per schedule
• Plan team schedules, ensure discipline, guide and supervise staff
• Communicate updates (tariff changes, services, promotions) to store employees
• Submit timely reports on store and module performance
• Conduct evaluation interviews with staff
• Train and develop personnel to improve overall competence
• Resolve customer issues, prevent complaints, and uphold company reputation
• Oversee cash documentation and ensure timely cash collection as per schedule
Required Skills and Qualifications:
• Higher education
• Experience in customer service
• Managed teams of 5+
• Strong client relationship and communication skills
• High empathy
• Familiarity with databases and statistical reports
• Experience in customer service
• Managed teams of 5+
• Strong client relationship and communication skills
• High empathy
• Familiarity with databases and statistical reports
Perks and Benefits:
• Stable salary
• Official employment
• Corporate mobile plan
• 28 calendar days of vacation
• Additional health insurance
• Discounted and installment-based fitness memberships
• Access to MyBook corporate e-library
• Official employment
• Corporate mobile plan
• 28 calendar days of vacation
• Additional health insurance
• Discounted and installment-based fitness memberships
• Access to MyBook corporate e-library
Join us!
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