Supervisor of Outbound Contact Center (Telemarketing)
Experience Required: 1–3 years
Employment Type: Full-time
Almaty
Employment Type: Full-time
Almaty
Your Main Responsibilities:
• Monitor the performance of the outbound call group: track KPI achievement, service quality, and adherence to labor discipline.
• Conduct interviews with potential candidates for the call group, provide training, and offer mentorship.
• Control the quality of work: listen to calls, identify discrepancies, and organize additional training.
• Develop and implement methods to increase the conversion rate of the group.
• Write sales scripts, understand techniques and methods for script development, and handle objections effectively.
• Handle complaints and claims related to sales.
• Develop and implement motivational activities for the call group.
• Optimize and automate processes to enhance campaign efficiency.
• Conduct interviews with potential candidates for the call group, provide training, and offer mentorship.
• Control the quality of work: listen to calls, identify discrepancies, and organize additional training.
• Develop and implement methods to increase the conversion rate of the group.
• Write sales scripts, understand techniques and methods for script development, and handle objections effectively.
• Handle complaints and claims related to sales.
• Develop and implement motivational activities for the call group.
• Optimize and automate processes to enhance campaign efficiency.
- Coordinate the department's work in collaboration with other teams.
Required Skills and Qualifications:
• At least 2 years of experience in a similar position.
• At least 1 year of experience in the telecom industry.
• Knowledge of scriptwriting techniques and the ability to handle objections.
• Understanding of dialogue structure for both cold and warm calls.
• At least 1 year of experience in the telecom industry.
• Knowledge of scriptwriting techniques and the ability to handle objections.
• Understanding of dialogue structure for both cold and warm calls.
- Excellent knowledge of Excel.
Perks & Benefits:
• Stable salary.
• Corporate mobile communication.
• Corporate mobile communication.
- 28 calendar days of vacation.
Join us!
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