Client Group Manager
Required work experience: 3–6 years
Full-time, full day
Almaty
Full-time, full day
Almaty
Your Main Responsibilities:
- Optimize and transform current client interaction and self-service tools.
- Update SMS templates/notifications, introduce new functions/features, and automate procedures/processes.
- Write business requirements for refining/developing reports and creating reports.
- Develop technical specifications for automation and process optimization, including modifications to operational programs (IVR, Requests, SMSinfo, HLRinfo, KM, etc.).
- Create motivational programs (evaluation templates) and update existing incentive programs.
- Liaise with the company’s external partners on procedural matters, system integration, and customer self-service tools implementation.
Our Ideal Candidate should have:
- Knowledge of internet system principles.
- Experience collaborating with internal teams and external partners.
- Proficiency in working with databases and processing statistical reports.
- Understanding of the functions and technical capabilities of mobile devices.
- Knowledge of billing systems and client processes.
In addition to career growth, we also offer:
- Competitive salary.
- Corporate mobile plan.
- 28 calendar days of annual leave.
- Additional health insurance.
- Training from top market providers.
- Free MyBook subscription.
- Corporate fitness service offers.
- A new, modern office located in the city center.
Join us!
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