Manager for Customer Satisfaction and Balances Management
Required experience: 1–3 years
Full-time, regular hours
Almaty
Responsibilities include:
  • Development of medium-term strategic and tactical plans and designs of commercial activities for proactive and reactive retention of new subscribers with a lifetime in the network of 0-6 months by directions (by microsegments, themes, potential churn points);
  • Participation in the development of base segmentation strategy;
  • Participation in the development and implementation of a roadmap of activities to reduce churn of new subscribers;
  • Implementation and use of churn factor analytics for new base, forecasting, and actions aimed at churn mitigation;
  • Identification of problematic segments of the subscriber base (sales quality, subscriber activity);
  • Generation of ideas for developing new and improving current products to increase the effectiveness of targeted offers for the subscriber base.
Required qualifications include:
  • Education: higher / bachelor's degree in Technology (IT/Telecom), Mathematics, Science, Business, Econometric Modeling, Cybernetics;
  • Experience in the telecommunications industry;
  • Project management experience;
  • Experience in designing/launching/ managing campaigns is desirable;
  • Analytical and creative thinking;
  • Telecom product management skills;
  • Knowledge in the field of finance and marketing;
  • Program and project management;
  • Economic-mathematical modeling and forecasting.
Career growth, official employment, and more:
  • Hybrid work format and flexible start of the working day;
  • Annual bonus based on KPI results;
  • Additional 4 days of vacation - a total of 28 calendar days per year;
  • Corporate mobile communication;
  • Voluntary medical insurance with dentistry and medication coverage, with the possibility of adding two close relatives for free;
  • Fitness memberships with discounts and installment plans;
  • Professional development: participation in meetups, trainings, conferences, demo days, and hackathons;
  • Monetary compensation for using a personal laptop;
  • Online platform for free psychological assistance;
  • Access to the corporate online library MyBook.
Join us!
Send your resume
change
subscribe to Tele2 space, your territory of opportunities is already here!
We will review your application soon,
but in the meantime...
The job you dreamed of is already here
We will review your application soon,
but in the meantime...