Senior Specialist in Forecasting and Planning
Required work experience: 1–3 years
Full-time, full day
Full-time, full day
Main Responsibilities:
• Forecasting and workload planning for service departments: support lines, BackOffice, online services.
• Scheduling operators considering KPIs, employee preferences, and marketing campaigns.
• Shift analysis, optimization, and employee occupancy control.
• Calculating necessary staffing to meet KPIs and maintain optimal workforce levels.
• Monitoring KPIs and taking action when deviations occur.
• Administering and developing the Teleopti CCC system, and supplier communication.
• Implementing system improvements to enhance efficiency.
• Workforce and resource calculation, collaborating with HR and IT.
• Deploying IT solutions for Workforce Management (WFM) process improvements.
• Full employee timesheet management.
• Observing business ethics, confidentiality, and reporting standards.
• Scheduling operators considering KPIs, employee preferences, and marketing campaigns.
• Shift analysis, optimization, and employee occupancy control.
• Calculating necessary staffing to meet KPIs and maintain optimal workforce levels.
• Monitoring KPIs and taking action when deviations occur.
• Administering and developing the Teleopti CCC system, and supplier communication.
• Implementing system improvements to enhance efficiency.
• Workforce and resource calculation, collaborating with HR and IT.
• Deploying IT solutions for Workforce Management (WFM) process improvements.
• Full employee timesheet management.
• Observing business ethics, confidentiality, and reporting standards.
Our ideal candidate should have:
• Higher education.
• Forecasting and workload organization skills.
• Document preparation skills.
• Strong analytical abilities.
• Experience with Tableau.
• Forecasting and workload organization skills.
• Document preparation skills.
• Strong analytical abilities.
• Experience with Tableau.
Perks & Benefits:
• Hybrid or remote work and flexible working hours.
• Professional development opportunities.
• 28 calendar days of vacation.
• Annual bonus based on KPI achievement.
• Corporate mobile service.
• Comprehensive health insurance (including dental and prescriptions) for the employee and two relatives.
• Discounted fitness memberships with installment payments.
• Laptop usage compensation.
• Online psychological support platform.
• Access to corporate MyBook library.
• Professional development opportunities.
• 28 calendar days of vacation.
• Annual bonus based on KPI achievement.
• Corporate mobile service.
• Comprehensive health insurance (including dental and prescriptions) for the employee and two relatives.
• Discounted fitness memberships with installment payments.
• Laptop usage compensation.
• Online psychological support platform.
• Access to corporate MyBook library.
Join us!
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