Internet Service Supervisor
Required work experience: 1–3 years
Full-time, full day
Full-time, full day
Main Responsibilities:
•Ensuring fast and high-quality customer service in digital channels 24/7
•Managing key customer service goals and KPIs, fostering long-term client relationships
•Leading and developing a team, enhancing specialist competencies, and building team spirit
•Preparing responses to official requests from individuals and businesses
•Assisting government relations and legal teams in drafting responses to government agencies, attorneys, and client inquiries
•Increasing digital customer interactions through automation, process optimization, and innovative service improvements
•Managing key customer service goals and KPIs, fostering long-term client relationships
•Leading and developing a team, enhancing specialist competencies, and building team spirit
•Preparing responses to official requests from individuals and businesses
•Assisting government relations and legal teams in drafting responses to government agencies, attorneys, and client inquiries
•Increasing digital customer interactions through automation, process optimization, and innovative service improvements
Required Skills and Qualifications:
•Experience handling a high volume of tasks and prioritizing effectively
•Substantial responsibility and commitment to continuous process improvement
•Leadership in uniting customer service teams across digital channels to achieve company goals
•Delivering outstanding results ahead of deadlines
•Creative problem-solving skills for complex challenges
•Substantial responsibility and commitment to continuous process improvement
•Leadership in uniting customer service teams across digital channels to achieve company goals
•Delivering outstanding results ahead of deadlines
•Creative problem-solving skills for complex challenges
Perks and Benefits:
•Hybrid work format and flexible start times
•Professional development: meetups, training, conferences, demo days, hackathons
•28 days of paid vacation (including 4 extra days)
•Annual bonus based on KPI achievements
•Corporate mobile plan
•Voluntary health insurance (including dental and medication) with the option to add two family members for free
•Discounted and installment-based fitness memberships
•Financial compensation for using a personal laptop
•Free online psychological support platform
•Professional development: meetups, training, conferences, demo days, hackathons
•28 days of paid vacation (including 4 extra days)
•Annual bonus based on KPI achievements
•Corporate mobile plan
•Voluntary health insurance (including dental and medication) with the option to add two family members for free
•Discounted and installment-based fitness memberships
•Financial compensation for using a personal laptop
•Free online psychological support platform
Join us!
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