Head of Self-Service Systems Department
Required work experience: 1–3 years
Full-time, full day
Responsibilities include:
  • Formulation and implementation of a strategy for the development of self-service and technical customer support direction in the company's Contact Center
  • Development of self-service systems in accordance with business requirements
  • Increase in the automation rate of customer service processes
  • Increase in the penetration rate of self-service systems (IVR, chatbot, voice bot)
  • Launching new and analyzing current solutions for customer self-service and making proposals for their optimization
Required qualifications include:
  • Experience of 6 years in a contact center in the field of service environment robotization or the development and analysis of self-service systems
  • Experience in implementing voice and chatbot
  • Management experience of at least 3 years
  • Key skills: Analytical thinking
  • Business performance analysis; Robotization and automation
  • Chatbots and IVR Self-Service Systems
  • English — C1 — Advanced; SQL, HTML, CSS - preferable
Apart from offering opportunities for career growth, and official employment, other pros include:
  • Stable salary and decent annual bonuses
  • Corporate mobile communication
  • 28 calendar days of vacation
  • Additional medical insurance
  • Training from the best providers in the market
  • Free MyBook subscription
  • Corporate fitness services offer
  • New modern office in the center of Almaty.
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