Corporate Sales Support and Customer Service Manager
Required work experience: 1–3 years.
Full-time, full day
Full-time, full day
Main Responsibilities:
• Analyze and improve business processes related to sales support and service for corporate clients.
• Participate in the preparation and implementation of new projects aimed at enhancing the quality of corporate sales and service.
• Develop procedures and instructions for the sale and servicing of corporate subscribers.
• Ensure high-quality sales and service for corporate clients:
1. In retail stores by monitoring KPIs.
2. Through messengers (WhatsApp, Chat, Telegram, etc.), client request registration systems (Requests), email, and other dedicated electronic communication channels.
• Support automation projects, self-service development for corporate clients, corporate website updates (business clients section), and business process documentation.
• Manage all personnel-related processes (hiring, onboarding, access provisioning, etc.).
• Provide administrative support for the team.
• Participate in departmental projects.
• Participate in the preparation and implementation of new projects aimed at enhancing the quality of corporate sales and service.
• Develop procedures and instructions for the sale and servicing of corporate subscribers.
• Ensure high-quality sales and service for corporate clients:
1. In retail stores by monitoring KPIs.
2. Through messengers (WhatsApp, Chat, Telegram, etc.), client request registration systems (Requests), email, and other dedicated electronic communication channels.
• Support automation projects, self-service development for corporate clients, corporate website updates (business clients section), and business process documentation.
• Manage all personnel-related processes (hiring, onboarding, access provisioning, etc.).
• Provide administrative support for the team.
• Participate in departmental projects.
Required Skills and Qualifications:
• Minimum 2 years of experience in telecommunications, sales, and corporate client service.
• At least 1 year of team management experience.
• Knowledge of sales and service processes, procedural and reference information.
• Understanding of Service KPI basics.
• Skills in interdepartmental and external partner communications.
• Strong public speaking and negotiation skills.
• Excellent business writing and telephone communication skills.
• High psychological resilience.
• Conflict management and problem-solving skills.
• High empathy and emotional intelligence.
• Fluent and professional communication.
• Ability to work with databases and statistical reports.
• Analytical thinking and creative problem-solving.
• At least 1 year of team management experience.
• Knowledge of sales and service processes, procedural and reference information.
• Understanding of Service KPI basics.
• Skills in interdepartmental and external partner communications.
• Strong public speaking and negotiation skills.
• Excellent business writing and telephone communication skills.
• High psychological resilience.
• Conflict management and problem-solving skills.
• High empathy and emotional intelligence.
• Fluent and professional communication.
• Ability to work with databases and statistical reports.
• Analytical thinking and creative problem-solving.
Perks and Benefits:
• Hybrid or remote work format with flexible working hours.
• Professional growth: participation in meetups, training, conferences, demo days, and hackathons.
• 28 calendar days of vacation annually.
• Annual KPI-based bonus.
• Corporate mobile service.
• Voluntary medical insurance (including dental and pharmaceuticals) with free coverage for two close relatives.
• Discounted and installment-based fitness memberships.
• Financial compensation for personal laptop use.
• Free online psychological support platform access.
• Corporate subscription to MyBook online library.
• Professional growth: participation in meetups, training, conferences, demo days, and hackathons.
• 28 calendar days of vacation annually.
• Annual KPI-based bonus.
• Corporate mobile service.
• Voluntary medical insurance (including dental and pharmaceuticals) with free coverage for two close relatives.
• Discounted and installment-based fitness memberships.
• Financial compensation for personal laptop use.
• Free online psychological support platform access.
• Corporate subscription to MyBook online library.
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