•Analyzing and optimizing core, support, and operational business processes to improve customer interaction with products
•Managing the development of new features and improvements for existing products/processes
•Creating and visualizing development roadmaps
•Defining business requirements for new telecommunications system features for internal (IT, billing, digital) and external stakeholders
•Collaborating with all company departments to launch new initiatives and projects
•Preparing training materials and conducting employee training on process changes
•Analyzing launched initiatives, identifying deviations from target metrics, and implementing corrective measures